FAQ

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if:

. You change your mind.

· The item(s) is faulty, damaged, or defective at the time of delivery.

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

· The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

· You must notify us within 7 days of delivery between working hours (from 8am

to 7pm of Mondays to Saturdays) by contacting us via WhatsApp at

+61404652885. At DIVERSE COLLECTION we look at each dispute on a case-

by-case basis and try to be fair to both parties.

· The replacement will be sent in case of a defective/faulty/damaged item. You

will be required to send photographic evidence of the defective item on our

WhatsApp within 7 days of purchase before any claims can be processed.

· Please note that customers are responsible for the cost of returning the items

to us but for our beloved customers we charge ZERO for sending you back.

· Also in case defected piece received by customer, an Exchange parcel through

our courier will be arranged (if Possible) otherwise the cost of delivery charges

will be reimbursed via bank transfer or Voucher will be issued whatever our

beloved customer chooses.

WHEN WILL MY RETURN BE PROCESSED?

· We aim to process all returns with 5-7 working days after dispute is resolved.

· During busy sale events please allow up to 14 working days for your return to

be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

· In the event you are unsatisfied with the size you purchase and would like to

receive a different size, you are most welcome to send your purchase back to

DIVERSE COLLECTION by contacting us via WhatsApp +61404652885

within 7 days of the delivery date.

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND?

· Yes, we do refund in case damaged or if there was a mistake by packing staff

and the product received does not match the product you have ordered.

· In the case of refund shipping and handling charges will not be refunded.

· The minimum period for processing refund is 7-10 working days.